SHIPMENTS

Shipment within 24h if the product is available in stock:

All orders placed before 12am will be dispatched the same day (working days only). Orders placed after 12am will be shipped no later than the next morning (working days only).

Estimated delivery date:

When placing your order, you will see an estimate of the date you receive your package. This period includes the product restocking time (if necessary) and the estimated shipping time of the selected carrier. An order confirmation email is sent to you mentioning this estimated delivery date. If, however, this delivery period is extended by more than 2 days, Bachca undertakes to contact you as soon as possible to announce the change of time.

Free shipping from 50 € of purchases:

If you choose a « point relay » delivery, Bachca offers you the shipping cost for any order over 50 €.

Worldwide expedition :

We ship worldwide with La Poste, UPS or DPD Exapaq.

DELIVERY METHODS

In Withdrawal point with So-Colissimo (France and Belgium):

Pick up your parcel at one of the 10,000 relay points: at your nearest shop, at your post office or in Cityssimo area 24 hours a day. Opening hours are usually very wide. Your parcel arrives in a safe place on the fixed date and you can withdraw it at the time that suits you best! It's very simple: when finalizing your order choose among the withdrawal points proposed around your address.

At home in 48h to 72h by La Poste So-colissimo (Worldwide):

At the rate calculated according to the weight of your order. So Colissimo is a service of La Poste, guaranteeing a delivery in 48h to 72h (working days and Saturday) delivered without signature in Metropolitan France. If you are not at home on the day of the passage of the mailman, the parcel will be deposited in your mailbox if the size of the package allows it, otherwise it will be kept for 15 days in the post office or point withdrawal on closer to home. Attention, any delivery "home without signature" noted as delivered by La Poste will be considered as actually delivered and will not be the subject of any compensation from us.

At home in 24h to 48h by DPD Exapaq Predict (Metropolitan France, excluding Islands):

The Predict Express home delivery service by DPD EXAPAQ ensures delivery of the package within a guaranteed period of 24 to 48 hours (working days only) against signature throughout France and Europe. When validating your order you will have an accurate and guaranteed estimate of the day of delivery. The Exapaq DPD Predict solution will send you SMS or email 2 time slots for a delivery appointment. If none of these niche suits you, you can go to the site of Exapaq DPD to choose among the 5 possible delivery options: Choose another time slot for the delivery appointment, Choose a new address of delivery (office or other), Choose the delivery to a neighbor, Choose the delivery in a relay Here-Parcels near you, Choose the removal of the parcel at the nearest Exapaq DPD office.

 

DELIVERY INSTRUCTIONS:

Whatever the mode of expedition chosen, be sure to indicate on your order:

The name of the recipient (s)

A specific address (street, place, postal code, city, delivery instructions)

A valid phone number and preferably a mobile where we can easily reach you, in case the deliveryman encounters a problem during the delivery

As soon as your order leaves our warehouse an email confirmation of shipment will be sent to you with a link that will allow you to follow online the progress of the delivery of your package. The transfer of responsibility of the parcel is done at the time of the actual delivery of the parcel (Signature of the recipient or declaration of delivery by La Poste, UPS or Geodis Calberson).

 

SHIPPING COSTS FRANCE:

Delivery method and price according to the order:

 

Below 50€

From 50€ 

Withdrawal from Relais colis

3,95€

FREE

 

Home delivery So-Colissimo

3,95€

FREE

 

DPD Exapaq Predict

Depending on the size of the parcel

 

 

 

IS IT FOR A GIFT?

Simply enter the name and address of the recipient at the delivery address. The parcel is sent from you, accompanied by a delivery note without mention of price. The invoice is sent to you by email to your address.

You can choose the "gift package" option for special packaging and the addition of a small personalized wording. This option is charged € 2 more in your order.

 

MORE INFORMATION ...

For deliveries by carrier, take the time to check the number, the condition and the contents of the packages, in the presence of the deliveryman.

In case of incident, mention it precisely on the delivery receipt, which must include: date, signature and specific reservations.

Keep the original packaging, the invoice / guarantee slip of the article. These documents will be used in case of return or exchange




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